Exchange & Return Policy
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Exchange Policy (Faulty Products)
All Huggy Lights products are non-returnable but can be exchanged if there is a fault from our side.
Faults include:
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Lamp not turning on
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Charging pin or cable not working
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Light issues or technical fault
To qualify for an exchange, you must:
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Report the issue within 24 hours of receiving your order
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Send us clear photos/videos on WhatsApp (+92 312 4376048)
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Once approved, ship the product back to us
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A replacement product will be shipped within 3 working days after we receive and check the faulty item
π« When Exchange is Not Possible
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Product damaged due to customer mishandling (broken, torn, scratched, or misused after delivery)
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Product returned without original packaging or not packed properly
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Products bought during discount sales or festival promotions (Azadi Sale, Eid Sale, 11.11, 14 August, Black Friday, New Year, etc.)
These items are non-returnable but can still be exchanged if faulty on our end.
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π¦ Packaging Requirements
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The product must be returned in the same packaging as delivered
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It should be safely packed to avoid damage during return shipping
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π Shipping & Charges
- Customers pay the return shipping charges when sending back a faulty product
- Huggy Lights covers the shipping cost of the replacement product
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π Important Notes
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Exchange request must be made within 24 hours of receiving the product
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Products damaged by the customer will not be accepted
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If inspection shows the issue was caused by mishandling, the exchange will not be processed
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π How to Contact Us
WhatsApp: +92 312 4376048
Email: support@huggylights.com
We aim to reply within 24 hours.